Return Policy

The Houston Fire Museum has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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The Houston Fire Museum does not accept Chargebacks and we will dispute all chargeback requests. They have a very negative impact on the Museum, creating restrictions and losses on our merchant account and negative credit scores.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You'll also need the receipt or proof of purchase.

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To start a return please contact us at admin@houstonfiremuseum.org or 713-524-2526. We would prefer all returns to be done in person. Exceptions may be made to return items through the mail.  

 

Damages and Issues

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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

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Certain types of items cannot be returned, such as perishable goods, custom orders, etc. 

 

We cannot accept returns on sale items.

 

Exchanges

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The fastest way to ensure you get what you want is to return the item you have and exchange it for the correct item. 

 

Refunds

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If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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If more than 15 business days have passed since we approved your return and you have yet to receive your refund, please contact us at admin@houstonfiremuseum.org or 714-524-2526.